Before payment
Use this when the dispute is live and the files are ready.
Best fit when there is an open chargeback, a response deadline, and records you can safely email for review.
Good fit
Dispute notice, reason, deadline, order or invoice record, customer messages, policy proof, and refund, delivery, usage, or billing evidence.
Not a fit
Fabricated records, legal advice, debt collection, direct processor submission, account access, card-network advice, or a promised dispute win.
Reviewed packet sample
What the opening page looks like
A concise, submission-ready evidence map that helps you see what to upload and what still needs proof.
Merchant statement
State the dispute reason, disputed amount, deadline, and why the available records support your response.
Evidence order
- Dispute notice with reason and deadline.
- Order, invoice, or subscription record.
- Customer messages and support timeline.
- Refund, delivery, usage, or billing proof.
Missing-proof check
Flags weak spots before you submit, such as missing timestamps, unlabeled screenshots, or policy pages without purchase-date context.
Final checklist
Names the attachments, recommended order, facts to keep, and facts to leave out because they do not support the dispute reason.
After checkout: reply to the Stripe receipt with the dispute notice, response deadline, processor screenshots, order or invoice record, customer messages, policy files, and the current draft if one exists.
Opening screen: the packet opens with the dispute timeline, amount at risk, response deadline, strongest proof, missing-proof list, and recommended attachment order.
Send after payment: reply to the Stripe receipt with the exact dispute notice, response deadline, strongest screenshots or exports, and any current response draft so the review can start without another intake round.
Out of scope: do not use this for fabricated records, legal advice, debt collection, account-access work, processor-dashboard access, or any promise of a dispute win.
Delivery timing: fit notes are delivered after the required files arrive; standard review is delivered within 1 business day; same-day review needs complete files sent before 3 PM Central.
Quality boundary: if the reviewed packet does not address the facts you provided, request a revision or refund within 7 days.
Official workflow references
Chargeback responses are evidence workflows. The packet organizes your records for your own processor submission.
Shopify chargeback response guidance ยท Stripe dispute evidence best practices